Support

Contact us

Email info@otcsoft.com with “PimPoPom support” in the subject. For privacy requests use “PimPoPom privacy”; to report an inappropriate public name or suspicious result, use “PimPoPom report”.

Include your app version/build, iPhone model, iOS version, what you expected, what happened, and approximate time. Your public game name and a screenshot can help identify the issue. Remove unrelated personal information. Do not send passwords, sign-in codes, card details, bank documents or private keys.

Age range and access

PimPoPom is for players aged 13 and over. On supported iOS versions, it checks whether Apple requires regional age features and requests an Apple age range when applicable. Otherwise, the first-use age question offers Under 13, 13–15, 16–17, 18+ or Skip. No date of birth or document is requested. A known under-13 range prevents access; skipping uses non-personalized or limited advertising. The choice remains on the device across game sign-in and sign-out.

Apple-supplied restrictions cannot be overridden in PimPoPom. Correct Apple age information through Apple’s account or family settings. Apple system dialogs, including Screen Time controls if shown, are managed by iOS. Never send us a passcode. If a required check fails, retry when connected. For an incorrect manual selection, contact info@otcsoft.com. Read the Privacy Policy for age-related advertising protections.

Sign-in and saved progress

Use the Apple or Google account linked to the intended PimPoPom profile. Signing in using a different unlinked provider can access a different game profile. Game Center is a secondary connection and cannot log you into your PimPoPom wallet. Contact support if you are unsure which profile owns your items.

Online Multiplayer

Multiplayer needs a signed-in profile, a confirmed public name and an internet connection. Follow the room’s Ready/Start controls and the color assigned to you. If a match fails, include the approximate match time, whether you created or joined the room, the connection type and any error message. Do not include another player’s private information.

Purchases and refunds

For missing items, Restore Purchases and Apple refund instructions, see Purchases & refunds. We handle game delivery issues; Apple handles App Store billing and refund decisions.

Delete your PimPoPom account

1. Open PimPoPom and sign into the profile you want to delete.
2. Open Profile and choose Delete Account.
3. Read the warning. Enter DELETE MY ACCOUNT exactly.
4. Select Permanently delete and complete the requested recent Apple or Google authentication.
5. Wait for the app to confirm success. If an error appears, the deletion has not been confirmed; contact support if you cannot complete it.

The in-app deletion process removes your live PimPoPom identity, public name, ordinary account/profile state, coin balance, pets, themes, achievements and sessions. A new sign-in does not recover that account state. Some service records may require separate reconciliation or retention; contact us if information remains visible after deletion or you need help with a broader erasure request. Limited detached Apple transaction, refund and allocation records may be retained for duplicate prevention and later settlement, as explained in the Privacy Policy.

Deleting the app is different from deleting the account. This action does not delete your Apple Account or Google Account and does not automatically request a refund. Information already accepted by Apple, such as Game Center history, may remain subject to Apple’s controls and retention.

If you cannot access the in-app deletion flow, email info@otcsoft.com with “PimPoPom account deletion”. Give your public name and explain the access problem. We will use proportionate ownership verification and tell you the next step. You do not have to provide your sign-in password.

Privacy choices and data requests

When available, open Settings → Privacy → Privacy choices to review advertising consent choices. You can also contact us to ask for access, correction, deletion, restriction, objection or a portable copy of your data where applicable. Optional consent is not required for core gameplay or purchases. Starting with build 34, eligible adults may also receive Apple’s tracking permission request after applicable Google consent. Change that permission in iOS Settings → Privacy & Security → Tracking. Signing in or out of a game profile does not clear these choices. Read the Privacy Policy for details.

Reports, appeals and security

For an inappropriate name, suspected cheating or an incorrect moderation decision, include the public name, result or approximate match time and the reason for your report. For a security issue, give a concise description and steps to reproduce it without accessing anyone else’s data. Contact info@otcsoft.com.