Purchases & refunds

Request a refund from Apple

Purchases made through the App Store are billed by Apple. To ask Apple for a refund:

1. Visit reportaproblem.apple.com and sign in with the Apple Account used for the purchase.
2. Choose the refund request option and the reason for the request.
3. Select the relevant PimPoPom purchase and submit the request.

Apple determines eligibility under its applicable terms and law. If the item is not listed, check which Apple Account was charged and whether the payment is still pending. Follow Apple’s current refund instructions or contact Apple Support. We cannot promise that Apple will approve a refund or guarantee when funds will arrive.

Missing coins or ad-free access

Make sure you are signed into the PimPoPom account that received the purchase and have an internet connection. Allow any pending Apple approval to complete, then reopen the app so it can reconcile the verified transaction.

For the standalone Remove Ads purchase, use Restore Purchases with the relevant Apple Account. Coin packs are consumables: restoring purchases does not create a second set of coins or move a pack to another PimPoPom account. Valid account-owned coin packs are reconciled with that account’s stored purchase state. Eligible Family Sharing of Remove Ads does not include coins.

If the issue continues, email info@otcsoft.com with your public name, app version, product name, approximate purchase time and the problem. An Apple order/transaction reference or a receipt with unnecessary personal details removed can help. Never send payment-card details, banking credentials, passwords or sign-in codes.

What happens after a refund

When Apple confirms a refund or revocation, PimPoPom reconciles the affected purchase. This can remove unspent coins from that purchase, cosmetics funded by it and its ad-free entitlement. If refunded coins were already spent, an in-game shortfall may be recorded and future eligible credits may first settle it. This does not create an automatic additional charge to your payment method.

Unrelated purchased value and other valid ad-free sources are evaluated separately. If Apple reverses a refund, the game reconciles the reversal and restores the eligible value and associated state. Contact support if the result appears incorrect.

Account deletion and consumer rights

Deleting a PimPoPom account removes its game state and does not automatically request a refund from Apple. Removing the app from your phone also does not request a refund. Seek purchase support before deletion if you need help identifying a transaction.

Nothing on this page limits mandatory rights concerning faulty or misdescribed digital content, withdrawal rights where applicable, or other consumer protections in your country. Refund availability varies by country and circumstances. This page does not impose a blanket “no refunds” rule or a separate cancellation period that overrides Apple’s terms or the law.